This Privacy Policy explains how Jumi Solutions Pty Ltd (“Jumi”, “we”, “us” or “our”) collects, holds, uses and discloses personal information in connection with the Jumi Solutions website at jumisolutions.com (the “Website”).
The Website is primarily an informational website used to describe and promote software products offered by Jumi Solutions. This Privacy Policy applies to the Website itself. Individual Jumi applications may have separate privacy policies that describe the information processed by those applications.
1) Personal information we collect
Depending on how you use the Website, we may collect:
your name and email address if you subscribe to emails, contact us or otherwise provide those details to us;
the contents of enquiries or communications you send to us;
website usage and technical information, such as browser type, device type, operating system, pages viewed, approximate location, referring website, dates and times of visits and similar analytics information; and
cookie and similar technology identifiers used for website analytics.
We do not use the Website to collect payment card details or customer order information.
2) How we collect personal information
We may collect personal information directly from you when you subscribe to emails, contact us or otherwise provide information to us. We also collect website usage information automatically through analytics technologies and from service providers that help us operate the Website.
3) How we use personal information
We may use personal information to:
operate, maintain, secure and improve the Website;
understand how visitors use the Website and which pages or content are useful;
respond to enquiries and provide information you request;
send email updates, product information or marketing communications where you have subscribed or where otherwise permitted by law;
manage email subscriptions and unsubscribe requests;
detect and prevent misuse, security incidents or technical problems;
comply with legal obligations and protect our legal rights; and
support a business transaction such as a merger, acquisition, restructuring or sale of assets.
4) Google Analytics
We use Google Analytics to understand how visitors use the Website. Google Analytics may collect information about website visits, devices, browsers, interactions and approximate location using cookies or similar technologies.
Information collected through Google Analytics is handled by Google in accordance with Google’s own privacy terms. You can manage or restrict cookies through your browser settings and may also use privacy controls or opt-out tools made available by Google.
5) Email communications and Loops
We use Loops, an email service provided by Astrodon Corporation, to manage email contacts and send emails.
If you subscribe to receive emails from us, we may provide your email address and any other information you submit through the subscription process to Loops so that it can store the contact information and send emails on our behalf.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at support@jumisolutions.com.
6) Cookies and similar technologies
The Website may use cookies and similar technologies for analytics, security and basic website functionality. Cookies may allow us and our service providers to recognise a browser or device and understand how the Website is used.
You can control cookies through your browser settings. Blocking some cookies may affect how parts of a website operate.
7) Disclosure of personal information
We do not sell personal information.
We may disclose personal information to:
Google for website analytics;
Loops / Astrodon Corporation for email subscription management and email delivery;
Lovable, which hosts the Website and provides related website infrastructure;
other infrastructure, security and technical service providers used to operate the Website;
professional advisers such as lawyers, accountants, auditors and insurers;
a purchaser, investor or adviser in connection with a proposed or completed business transaction; and
courts, regulators, law-enforcement bodies or government authorities where required or permitted by law.
8) Overseas disclosure and processing
Some service providers we use are based outside Australia or may process information outside Australia. In particular, personal information may be disclosed to or processed by service providers in the United States, including Google and Astrodon Corporation (Loops).
The Website is hosted using Lovable. Lovable currently supports regional data hosting in the European Union, United States and Asia Pacific. Information processed through Lovable may therefore be stored or processed in the region configured for the Website and may also be processed by Lovable’s authorised subprocessors in other locations.
Where applicable, we take reasonable steps required by Australian privacy law in relation to overseas disclosures. If the Website’s hosting region or material service providers change, we may update this Policy to reflect the countries or regions in which personal information is likely to be processed.
9) Email marketing
We send commercial electronic messages in accordance with applicable law. Where consent is required, we will only send marketing communications where we have the required consent or another lawful basis to do so.
Our marketing emails identify Jumi Solutions as the sender and provide a method to unsubscribe. We will process unsubscribe requests in accordance with applicable law.
10) Security
We take reasonable technical and organisational steps appropriate to the nature of the information we hold to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
11) Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including website operation, communications, security, legal and record-keeping purposes.
If you unsubscribe from marketing, we may retain limited information necessary to record and respect your unsubscribe request.
12) Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before responding to a request.
Requests can be sent to support@jumisolutions.com.
13) Privacy complaints
If you have a concern about how we have handled your personal information, please contact us at support@jumisolutions.com and provide enough information for us to understand the issue.
We will investigate privacy complaints and respond within a reasonable period. If the Privacy Act 1988 (Cth) applies and you are not satisfied with our response, you may be entitled to make a complaint to the Office of the Australian Information Commissioner.
14) Third-party links
The Website contains links to Jumi applications, Shopify listings and other third-party websites or services. Those websites and services may have their own privacy practices and policies. This Privacy Policy does not govern third-party websites or services that we do not control.
15) Children’s privacy
The Website is intended for business and general informational use and is not directed to children. We do not knowingly use the Website to solicit personal information from children.
16) Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on the Website with an updated effective date.
17) Contact us
Jumi Solutions Pty Ltd PO Box 5067 Wonga Park VIC 3115 Australia
Email: support@jumisolutions.com